We understand things come up! If you need to re-schedule your appointment, it's ok! Any appointments canceled or re-scheduled before 24 hours are free of charge. If you need to cancel with less than 24 hours, we reserve the right to charge the card on file a $75 cancelation fee. Exceptions can be made for emergency situations, please call us to discuss.
We respect your 2nd amendment rights! However, for the safety of our staff, please secure all firearms in your home prior to our arrival.
If we arrive at your home and are unable to gain entry, we will attempt to contact you and wait up to 30 minutes for a response or entry. After 30 minutes, we will have to charge a $75 lockout fee to the payment method we have on file.
If we are unable to collect payment for the services rendered within 14 days of service, a 5% fee will be added to the balance of your outstanding invoices. This fee will be added monthly for each unpaid invoice.
Prime Polish & Co is dedicated to providing TOP NOTCH services. If at any point, you are not satisfied with the work we've performed, we want to make it right! Please contact us to discuss the issue and we will be happy to find a resolution to the problems.
Prime Polish & Co reserves the right to cancel a contract with our customers at any time, for any reason. If this situation occurs, you will receive an email from us letting you know with a reason explaining our decision.
If you would like to cancel your contract with us, we require a written notice at least 30 days in advance - in order to accommodate your request to terminate our agreement.